At Octo, we believe in our products. That’s why we offer a 30-day money back guarantee with no questions asked. To be eligible for a return, your item must be in a working state and we require a receipt or proof of purchase. Please contact our support team at hello@yourocto.com for assistance in returning your item for a refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
REFUNDS (IF APPLICABLE)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)If you haven’t received a refund yet, first check your bank account again. Following this, please contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cont
SHIPPINGYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Octo uses technology that is compatible with most newer phones, including iPhone and Android devices. Check the list below to see if Octo will work with your smartphone.
Most HTC phones between 2015-2019 will be compatible